Frequently Asked Questions

No. Every Moss Trinity piece is made with real moss that has been preserved. The moss no longer grows, so it keeps its natural color, softness and texture without water, sunlight or soil. It will never need watering, trimming or a green thumb.

Neither. Preserved moss needs no water and no light, which makes it a great fit for interior walls, offices, hallways and other spaces where live plants struggle. Please do not water or mist it, since moisture can damage the preservation.

Very little care is needed:

• Hang it indoors, out of direct sunlight, and away from water, steam and heating or cooling vents.
• Normal indoor humidity, about 40 to 60 percent, keeps the moss soft. In very dry homes a room humidifier helps.
• To dust, use a soft brush or a hair dryer on the cool setting held about 12 inches away. Never spray, wipe or vacuum the moss.

See our Product Care guide for full details.

Kept indoors, out of direct sunlight and away from moisture, preserved moss holds its color and texture for many years. Some gentle fading over time is natural, especially in brighter rooms.

Each piece is placed by hand from natural materials, so color, texture and shape vary a little from piece to piece and from screen to screen. That natural variation is part of what makes every piece one of a kind.

Standard orders from our shop ship in about 4 to 6 weeks from the date we confirm your order. Lead times can vary with the time of year. If we ever cannot ship within the stated lead time, we will email you with a new ship date and you can choose to wait or cancel for a full refund.

Custom orders and commercial projects have their own lead time, which is stated in your quote.

Yes. Our shop lets you choose size, frame, color and orientation on most pieces. For sizes beyond what the shop offers, custom colors, logos or full installations, contact us and we will prepare a quote, usually within 3 to 5 business days.

1. Consultation: we learn about your space, style and what you want the piece to bring to the room.
2. Design and proposal: we plan size, composition and materials, and you review a clear proposal before work begins.
3. Studio fabrication: our moss artists build your piece by hand in our Las Vegas studio.
4. Delivery or installation: we carefully pack and ship your piece, or deliver and install it in the Las Vegas area.

Custom orders and commercial projects begin with a 50 percent deposit, which is nonrefundable once paid because materials and studio time are reserved for your piece.

Yes. We create pieces for restaurants, hotels, offices, salons, retail spaces and more, including branded moss logos. Tell us about your project.

Yes. Payments on our site are processed securely by Stripe. Your full card details are handled by Stripe and are never stored on our website.

We ship within the United States only. Shipping is calculated at checkout from live carrier rates based on the size of your piece and where it is going, so you see the exact cost before you pay. In the Las Vegas area, delivery and installation can be arranged.

Every piece is padded and boxed to protect the moss and frame, and ships with tracking and the carrier's standard insurance.

Very large pieces need special freight handling, so they are quoted individually instead of sold through checkout. If you need a size you do not see, contact us for a quote.

Every piece is made to order for you, so we do not accept returns. You are still protected:

• Cancellations: cancel a shop order within 48 hours of placing it for a full refund.
• Shipping damage: inspect your piece on delivery day. Report damage within 24 hours of delivery with photos of the piece, box and packing, and we will file the carrier claim and repair or replace your piece.
• 30 day warranty: if moss or any part comes loose or fails because of a defect in materials or workmanship, we will send replacement moss or parts, repair the piece, or replace it.

Full details are in our Terms & Conditions.